Legal and trust
Cancellations and Refunds
How a cancellation or refund request is intended to be raised, tracked and settled.
This page states scope and intent only. It is not yet reviewed or approved legal documentation and creates no binding terms. Final wording is confirmed under the regulatory and policy workstream before public launch.
Raising a request
A cancellation or refund can be requested from within a trip's record. It is intended to be handled as a tracked case with a named owner, not an unstructured email.
Supplier conditions apply
Refund eligibility and any supplier penalty depend on the fare, rate or contract terms accepted at booking. Minkoti's own service fee is treated separately from supplier-imposed cancellation charges.
Timelines
A refund that is accepted moves to a pending state until the underlying supplier settlement clears, and the traveller is intended to be able to see that status rather than needing to ask for an update.
Not yet built
Automated refund processing is not part of the current build. Refund requests are, for now, coordinated manually by Minkoti operations staff.
Questions about this policy can be directed to the Minkoti support team.